• Welcome to UK's Leading Headshop Wholesale Supplier
  • Great collection of glass bongs and bubblers, smoking pipes and accessories
  • Most of our orders dispatch same day, worldwide shipping available

Delivery Information

 

Namasteji UK Ltd. ("we" and "us") is the operator of (https://www.namasteji.co.uk). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

 

Domestic Shipping Policy

Shipment processing time

 

Orders placed before 14:00 will be dispatched the same day, otherwise, within the next business day.

 

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

 

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

 

Shipment method

Estimated delivery time

Shipment cost

Standard Shipping

2-3 Dusiness Days

£7.99

Next Day*

1 Business Days

£12.99

Free Shipping

2-3 Business Days

For Order Over £300ex VAT

 

* Overnight delivery is only available for orders with delivery addresses within the Mainland UK and must be placed before 14:00.

 

Delivery delays can occasionally occur.

 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

 

International Shipping Policy

 

We are shipping worldwide, as long as customer from those countries is receiving overseas parcels without any hurdles and delays.

 

There is a “Flat Rate” shipping of £69.99 per box, for rest of the world.

 

If cost coming higher while booking shipment, we may ask you to pay the difference, or you can cut-down the stock to adjust the paid invoice amount. If this occurs we will contact you via email.

 

Customs, Duties and Taxes

 

Namasteji UK Ltd., is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (customs, tariffs, taxes, etc.).

 

Damages

 

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

 

If you find any items damaged internally, then please email us with the evidence for the next step.

 

Please save all packaging materials and damaged goods before contacting us.

 

Returns Policy

 

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.